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Privacy

This explains what we collect when you order, what we do with it, and how to get it back or get rid of it. It follows the Protection of Personal Information Act (POPIA).

What we collect

  • Your name.
  • Your email address.
  • Your mobile number.
  • Your delivery address.
  • The personalisation you type — the name that goes on the piece, and the colour, wood, size and font you choose.

We do not ask for anything else, and we never see or store your card details. Your cart lives in your own browser until you check out.

Why we collect it

To make your piece, to take payment for it, to deliver it, and to talk to you about that order. We do not add you to a mailing list because you bought something.

Who sees it

  • Sublime Momento — we make the piece, so we see all of it.
  • The courier that delivers your order — your name, address and mobile number, so they can find you.
  • Payfast, our card payment processor — when you pay by card, your card or bank details go to them, not to us.
  • Our bank, FNB — if you pay by bank transfer, your payment goes straight into our FNB account. We see the name and reference on our bank statement, and the proof of payment you email us.
  • Our service providers, who run the machinery this shop sits on and see your information only in order to do that: Vercel hosts the website, Supabase stores your order, and Resend sends the emails about it. They process it for us, on our instructions, and for nothing else.

Some of those providers process or store data on servers outside South Africa. POPIA allows that where the information stays under comparable protection, and we only use providers who commit contractually to protecting it that way.

We do not sell your information, and we do not share it with anyone not named above.

How long we keep it

We keep order records for as long as we need them to stand behind the order and to meet South African tax and record-keeping requirements. After that we delete them.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email sublimemomento1@gmail.com and we will answer you. If a record has to stay for tax reasons we will tell you which one and why.

If you think we have handled your information badly, you can complain to the Information Regulator of South Africa.